Privacy Policy

This privacy policy explains how ClinicGrow Co. (“we”, “us”) collects, uses and protects information you provide through clinicgrowco.com.au. We operate in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

• Contact details you submit via forms (name, email, phone, clinic, suburb).
• Your clinic website URL when you request a free audit.
• Technical metadata attached to your form submission: IP address, browser user-agent and the referring page.
• Standard analytics data: pages viewed, referrer, approximate location, device type.
• UTM parameters and campaign context where available.

How we use it

• To prepare and send your free audit report.
• To reply to enquiries and schedule calls.
• To send occasional, relevant updates (you can unsubscribe at any time).
• To improve our website, services and marketing.

Who we share it with

We do not sell your information. We share it only with trusted processors strictly to deliver the service — including Google (Google Sheets, Google Analytics and Google Tag Manager), Meta (Facebook/Instagram advertising pixel), and our email, hosting and scheduling providers. All are bound by their own data-protection obligations.

Overseas disclosure

Some of these providers store and process data outside Australia, including in the United States (for example Google and Meta). By submitting your information you consent to this overseas disclosure. Where reasonable, we take steps to ensure recipients handle your data consistently with the Australian Privacy Principles.

Data retention

We keep submitted information for as long as necessary to provide the service and to meet legal and accounting obligations. You can request deletion at any time by emailing us at hello@clinicgrowco.com.au.

Your rights

• Access the information we hold about you.
• Correct or update that information.
• Request that we delete it.
• Withdraw consent for marketing communications.

Cookies and tracking

We use first-party cookies for analytics and to remember UI preferences. We also use third-party analytics and advertising technologies — Google Analytics and Google Tag Manager, and the Meta (Facebook/Instagram) advertising pixel — which set their own cookies and may be used for measurement and ad targeting. You can control or block these via your browser settings.

Security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. No method of transmission or storage is completely secure, but we restrict access to submitted data to those who need it to deliver the service.

Complaints

If you believe we have mishandled your information, email hello@clinicgrowco.com.au and we will respond within a reasonable time. If you are not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Who we are

This site is operated by ClinicGrow Co., ABN - 46 695 643 357.

Contact

Questions about this policy? Email hello@clinicgrowco.com.au.